Q. I installed the NTpage Server. I then
installed the NTpage Client and when I go to send a message, I get an error
that says "an error occurred while refreshing users and groups from the
NTpage Server. Error writing names file"A. During
the setup of NTpage Server, it asked you to Stop and then Start the NTpage
Server. Neglecting this step causes the above problem. In future
versions, this may be done automatically for you.
Q. How do I uninstall NTpage?
A. Go to Control Panel, select Add/Remove programs, select the line
that reads NTpage and Click on Add/Remove.
Q. NTpage Server can't seem to connect to my paging
carrier. What's wrong?
A. Make sure you have the right phone number to the "TAP" port at
the paging company. Make sure you have specified a modem
initialization string that turns data compression and error correction off.
If you still can't make it work, send the TAP log file to
ron@ntpage.com so that I can evaluate
it. You get at the TAP log file in the NTpage Administrator under
Administration / Adminitrator menu item. Select on the Server + and
then click on the + on logs. Click on TAP and the log will come up in
Notepad. Select and send in the log file.
Q. Problem: I get a screen asking for a SQL
username and password when starting the NTpage Administrator.
A. Go into "Services" from the Windows
Administrator Tools. Find the "NTpage Server" service. Double
Click and make sure the "Allow service to interact with desktop" checkbox is
checked.
